Frequently Asked Questions

Yes, cash on delivery payment is available in selected countries and for specific delivery methods. This option appears automatically during checkout if it is available for the given address.

We only offer cash on delivery shipments to the countries listed below; in other countries, payment must be made online.

Czech Republic

Slovakia

Hungary

Romania

Bulgaria

Croatia

Slovenia

Lithuania

Latvia

Estonia

Austria

Germany

Italy

Greece

Available payment methods depend on the delivery country and are shown during checkout. Depending on your location, you can use online payments, payment cards, or – in selected countries – cash on delivery.

Yes. We accept payments by payment cards, provided they are available in the given country and supported by the chosen payment operator. Information about availability appears during checkout.

In some countries or with selected carriers, payment on delivery may involve an additional fee. Any cost will always be visible before placing the order.

If the cash on delivery payment option is not visible, it means it is not available for the selected country, delivery method, or order value.

The payment currency depends on the store version and the delivery country. The current currency and the converted amount are always visible during checkout. You can select the currency at the very bottom of the page.

Yes. All online payments are processed through certified payment operators and secured with SSL encryption protocol.

If the payment is declined, we recommend checking the card details, available funds, or trying a different payment method. If the problem persists, it is advisable to contact your bank or payment provider.

For online payments, funds are charged according to the payment operator's rules. For cash on delivery, payment is made upon receipt of the shipment.

After placing an order, changing the payment method is usually not possible. In such cases, the best solution is to contact customer service or place a new order.

Yes. After correctly placing and paying for your order, you will receive an automatic confirmation at the email address provided during checkout.

Unpaid online orders are not processed and may be automatically canceled after a specified time.

The sales document is issued in accordance with applicable regulations. If you need an invoice, please follow the instructions shown during the order process or contact customer service.

Yes, if the promotion conditions allow it. Information about the possibility of using a discount code or Seeds points is visible at checkout.

Availability of bank transfer payment depends on the delivery country and the current payment methods offered in the store. If this option is available, it will appear during checkout.

To place an order, add the selected products to your cart, proceed to checkout, fill in your contact and address details, and then choose the delivery and payment method.

No, purchases in the Mr.seed store can be made without creating a customer account. However, an account makes it easier to track orders and access the loyalty program.

After placing your order, you will receive a confirmation email. You can also check the order status by logging into your customer account, if one has been created.

First, check the SPAM or Promotions folder in your email inbox. If the confirmation has not arrived, contact us, providing the email address used for the order.

Changes to the order details are only possible until the order is processed. In such cases, please contact customer service as soon as possible, providing the order number.

Order cancellation is only possible before it has been shipped. If the order has already been processed, cancellation may not be possible.

Combining orders is not always possible and depends on the stage of processing. If you wish to combine several orders, please contact customer service immediately.

If you notice an error in the delivery address, please contact us as soon as possible. After the shipment has been sent, changing the address may be impossible or may incur additional costs.

Changing the delivery method after placing an order is limited and depends on its status. In some cases, it may be necessary to cancel and place the order again.

Yes, corporate orders are possible. When placing an order, please provide the appropriate information as instructed during the checkout process.

Status "in progress" means the order is being prepared for shipment. The duration of this stage may vary depending on the number of orders and the complexity of the order. We ship 99% of packages by the next business day at the latest, but during holidays or peak season, it may take up to 72 hours.

If you notice a missing product after receiving your shipment, please contact us, describing the situation and providing your order number. The issue will be verified and resolved individually. At Mr.seed, we always strive to resolve all problems as quickly as possible. In accordance with Polish standards, we are committed to 100% customer satisfaction.

The status "completed" means that the order has been assembled and handed over for shipping. Delivery details will be provided in subsequent emails.

Yes, if the products are available in the offer, you can place another order at any time. Users with an account can find previous orders more quickly.

If the order was placed by mistake, it is best to contact customer service as soon as possible. The possibility of correction depends on the stage of order processing.

The customer account allows convenient order management, viewing purchase history, faster placing of subsequent orders, and access to the loyalty program and additional store features.

You can create a customer account during checkout or directly from the login page. Just provide your email address and set a password according to the instructions.

No, creating a customer account is not required to make purchases. An account is optional and is only intended to make using the store and managing orders easier.

To log into your account, go to the login page and enter the email address and password associated with your account. If you encounter any issues, a password reset option is available.

If you forget your password, please use the "Forgot password" option on the login page. An email will be sent to the provided address allowing you to set a new password.

Yes, after logging into your customer account, you can edit your contact and address details. Changes do not affect orders that have already been placed.

The customer account shows orders placed after its creation or orders linked to the same email address. Guest orders may not be visible.

Yes, you have the right to delete your customer account. To do so, please contact customer service, who will carry out the process in accordance with applicable data protection regulations.

Yes, the customer account is protected using the standard security measures employed by Shopify. Login data is encrypted, and access to the account requires proper authentication.

Yes, having a customer account allows you to participate in the loyalty program, place orders faster, and access your purchase history and selected informational materials.

We ship to all countries within the European Union. Available delivery methods, carriers, and shipping costs are automatically adjusted to the recipient's country during checkout.

Orders are usually shipped the same or next business day. During busy periods, such as the spring season or holidays, the dispatch time may be extended up to 72 hours.

Delivery time depends on the recipient's country, the chosen shipping method, and the carrier. Shipments are usually delivered within 1 to 10 business days from the date of dispatch.

Yes, in many countries we offer delivery to parcel lockers and pickup points. The availability of this option depends on the country, carrier, and chosen shipping method and is visible at checkout.

The selection of the pickup point is done according to the instructions visible during the order process. Depending on the country and delivery method, the point may be chosen during checkout.

If selecting a pickup point is required and it is not specified, the order processing may be delayed until the missing information is provided by the customer.

Yes, in selected countries the option of cash on delivery is available. The availability of this payment method and any additional costs are shown during the checkout process.

The shipping cost depends on the destination country, the weight and dimensions of the package, as well as the chosen carrier. Current prices are always visible before placing an order.

Orders are processed only on business days. Orders placed on weekends or public holidays are processed on the next business day.

Changing the delivery address is only possible before the shipment is dispatched. After handing the package over to the carrier, changing the address may be impossible or may incur additional costs.

In case of a failed delivery attempt, the courier follows the procedures of the carrier, which may include a second delivery attempt or redirecting the package to a pickup point.

If the shipment is returned to the sender due to non-collection or incorrect information, we will contact the customer to determine the next steps, including possible reshipment.

Yes, we also ship larger parcels. In such cases, the cost and availability of the delivery method are automatically determined based on the order parameters. For wholesale orders and pallet shipments, please contact our store support.

The scope of shipment insurance depends on the chosen carrier and delivery method. Detailed information about insurance is available according to the terms of the respective carrier.

Yes, in exceptional situations such as adverse weather conditions, increased seasonal traffic, or holidays, delivery times may be extended regardless of the standard deadlines.

Yes, the consumer has the right to withdraw from the contract and return the order within the time frame provided by law. The specific return conditions depend on the type of product.

Some products, especially those packaged in a way that prevents resale after opening, may not be eligible for return. This also applies to products with specific biological properties.

To request a return, please contact customer service, providing your order number and information about your intention to withdraw from the contract. Further instructions will be given individually.

The deadline for submitting a return request is determined by applicable consumer law. We recommend making the request as soon as possible after receiving the shipment. Usually, this is 14 days from the day the shipment is received.

The cost of returning goods is borne by the customer, unless applicable regulations or individual agreements state otherwise. This information complies with the store's terms and conditions.

Refunds are processed after receiving and verifying the returned goods. The refund processing time depends on the payment method and the payment operator's procedures.

Complaints should be reported by contacting customer service, describing the problem and providing the order number. In some cases, it may be necessary to include photographic documentation.

A complaint may be rejected if the damage or problem results from improper use, storage, or factors beyond the seller's control.

The germination ability of seeds depends on many factors, such as growing conditions and storage methods. Complaints in this regard are handled individually based on the available information.

If you receive a damaged shipment, please contact customer service as soon as possible, preferably attaching photos of the packaging and contents to verify the situation.

The seeds offered in the Mr.seed store come from trusted producers and imports from many countries around the world. Many years of experience have allowed us to build a network of contacts with plantations, botanical gardens, and individuals collecting seeds in natural habitats.

Yes, we place great importance on seed freshness. Products are regularly rotated, properly stored, and prepared for sale in a way that preserves the best possible germination capacity.

Yes, we specialize in selling seeds of exotic plants, including rare and collectible species. Thanks to international contacts, we can offer seeds from various climate zones around the world.

Yes, we cooperate exclusively with legal sources. Seeds are obtained in accordance with local regulations and environmental protection principles, as well as with respect for the natural habitats of plants.

No, the seeds we offer are not genetically modified. They are traditional seeds, sourced from natural crops, plantations, or controlled harvests.

Some of the assortment comes from organic cultivation or natural habitats. Information about the origin and nature of the seeds is always provided in the description of the specific product.

Product descriptions provide basic information about climate and cultivation requirements. It is also worth considering local conditions, such as temperature, length of the growing season, and the possibility of growing in a pot or greenhouse.

The difficulty level depends on the specific species. Some exotic plants are also suitable for beginners, while others require more knowledge and appropriate conditions, which we always strive to clearly communicate in the descriptions.

For beginners, we recommend species with simpler cultivation requirements. In product descriptions and on the blog, we highlight plants that are well-suited for starting your growing adventure.

Seeds should be stored in a dry, cool, and shaded place. Proper storage conditions have a significant impact on maintaining their germination ability.

Most of the seeds offered are not chemically treated. Information about any treatment is always included in the product description, if applicable.

Germination ability depends on the species, seed freshness, and growing conditions. The seeds offered at Mr.seed come from selected batches, but we have no control over the conditions on the user's side. Each batch of seeds is tested by us, with most species achieving a result of 97-99%.

Lack of germination may result from improper temperature, humidity, substrate, or sowing method. Each species has individual requirements, so we recommend carefully reading the cultivation instructions, and if you have any questions, please feel free to contact us.

Yes, for many products we include basic information about sowing and care. Additional guides and detailed articles are available on our blog.

Yes, the offer also includes seeds of a collectible nature. They are intended for enthusiasts and people aware of the specifics of such species.

Many of the seeds we offer can be grown in pots or on balconies. Information about this possibility can be found in the product description or in educational materials.

Yes, our offer also includes seeds of honey plants. They are popular among people who support biodiversity and pollinators.

Yes, most of our seeds are suitable for organic cultivation, provided that appropriate care methods and natural plant protection products are used.

Yes, besides seeds, we also offer selected products to support plant cultivation, such as fertilizers, accessories, and auxiliary materials.

We select suppliers based on the quality of the seeds offered, batch consistency, and many years of cooperation. Thanks to large volumes, we can maintain stable relationships with trusted sources.

Some seeds come from controlled harvests in natural habitats. We always ensure that such collection is carried out responsibly and in accordance with local regulations.

Under proper storage conditions, many seeds retain their germination ability for a long time. Storage recommendations can be found in the product descriptions.

Yes, thanks to an international network of contacts, we can offer seeds of rare and hard-to-find species that are not commonly available in standard garden stores.

Yes, the seeds are packaged in a way that protects them from moisture, damage, and external factors, which helps preserve their quality during transport.

Mr.seed is a combination of many years of experience, trusted suppliers, and a wide range of exotic and specialized seeds. We focus on quality, reliable information, and customer education.

Proper seed sowing depends on the plant species. The key factors are the correct sowing depth, soil moisture, and temperature, so it is always worth checking the recommendations for the specific species.

The best substrate for sowing seeds should be light, permeable, and free of pathogens. In many cases, it is recommended to use special sowing substrates or fine-textured mixtures. Often, the best solution is coconut fiber.

Germination temperature varies depending on the species. Exotic plants often require higher temperatures, while other species germinate better in moderate conditions that match their natural environment.

The germination time of seeds can range from a few days to several weeks, and in the case of some species, even up to several months. It depends on the seed species and the provided growing conditions.

Lack of germination can result from many factors, such as inappropriate temperature, excessive moisture, unsuitable substrate, or the natural characteristics of the plant species.

The substrate should be kept slightly moist at all times, but not wet. Overwatering can lead to seed rot or the development of fungal diseases, so it is important to exercise moderation.

No, soaking seeds is not necessary in every case. This treatment is mainly used for species with a hard seed coat to speed up and facilitate the germination process.

Some seeds require light to germinate, while others germinate best in darkness. It is always worth checking this information for the specific plant species.

Seedlings should be transplanted when they develop several true leaves and their root system is sufficiently developed. Transplanting too early can weaken young plants.

Yes, many plants, including exotic ones, are perfectly suitable for pot cultivation. The key is to choose the right pot size and ensure proper drainage.

The location should be adapted to the requirements of the specific species. Some plants prefer full sun, others partial shade, so it is always worth following the information provided in the product description.

Fertilization should only begin after the plant has properly rooted. Applying fertilizers too early can damage the delicate root system of young seedlings.

Fertilizers with a mild composition and low concentration work best for young plants. They should always be used according to the manufacturer's recommendations and the specific needs of the plant.

Many exotic plants can be grown in the Polish climate, especially in pots, greenhouses, or as seasonal plants. Protection from low temperatures is crucial.

Prevention, proper growing conditions, and regular plant monitoring are the best ways to protect your plants. If necessary, natural or dedicated plant protection products can be used.

The growth rate of plants depends on the species, growing conditions, and care. Some plants develop quickly, while others require patience and more time.

Not every plant will bloom in the first year of cultivation. Many species require the right age, conditions, or a dormant period to start flowering.

Plants grown from seeds often adapt better to the conditions in which they grow. However, this does not mean they are completely resistant to cultivation errors or external factors.

Yes, on the Mr.seed website, there are guides and blog articles where we share knowledge about sowing, care, and cultivation of various plant species.

If you have problems with cultivation, it is worth carefully analyzing the conditions in which the plant is growing. If necessary, you can contact us because we have a great expert team who approach gardening with great passion and commitment, or use the available educational materials.

Yes, at Mr.seed store we periodically offer discount codes as part of promotional campaigns, newsletters, and loyalty programs. Currently available discounts are always displayed during checkout.

We publish current promotions directly on the store website, in the newsletter, and on our communication channels. It's worth subscribing to the newsletter to be the first to receive information about discounts.

Usually, only one discount code can be used per order. The rules for combining promotions are specified each time in the terms and conditions of the respective promotional campaign.

Some promotions may apply only to selected products or categories. Information about the discount scope is always included in the promotion description or in the terms and conditions of the offer.

The Mr.seed loyalty program operates independently of standard promotions. Redeeming points for discounts may be subject to specific rules and does not always combine with other promotional offers.

Yes, discounts may also apply to international orders, unless the promotion terms state otherwise. The final order value depends on the selected payment and delivery methods.

If the discount code does not work, it is worth checking its validity, terms of use, and correct entry. If in doubt, please contact customer service.

Yes, regular customers can enjoy additional benefits through the Mr.seed loyalty program, which allows collecting points and exchanging them for discounts or other perks.

Yes, throughout the year we organize seasonal promotions related to sowing periods, the gardening season, or selected product categories. Information about such campaigns is published regularly. Promotions are not regular.

No, we do not offer seeds whose sale would be against applicable regulations. In cases of specific restrictions, the information is clearly communicated in the product description.

The store is responsible for the quality and conformity of the product with the description. The final method of sowing, cultivation, and use of the seeds depends on the customer and conditions beyond the store's control. We are not liable for how our products are used by the recipient.

Yes, in certain cases it is possible to prepare a document confirming the origin of the seeds. This requires individual arrangements, so please contact us before placing an order.

Standard seeds sold in the store do not require individual documents. If the customer needs a certificate regarding the origin or nature of the seeds, please contact us.

Yes, we operate in accordance with the requirements of the Plant and Seed Inspection Service and other relevant control authorities, depending on the country of origin and destination of the products. Since 2023, we have been undergoing regular inspections by the Polish branch of WIORiN.

Yes, the seeds we offer come from legal sources and are marketed in accordance with applicable regulations and the guidelines of the relevant phytosanitary supervisory authorities.

Yes, personal data is processed in accordance with GDPR. It is used solely for order fulfillment, customer service, and activities for which the customer has given consent.

Yes, Mr.seed conducts sales in accordance with applicable consumer law and e-commerce regulations in the European Union countries to which we ship. We fully comply with all legal requirements.

Yes, payments are processed through reputable payment operators. The store does not store payment card data, and the entire transaction process takes place in a secure environment.

Yes, the Mr.seed store operates based on secure e-commerce technologies. All connections are encrypted, and customer data is processed in accordance with applicable personal data protection regulations.

Yes, we are open to discussions with wholesalers and brick-and-mortar stores interested in cooperation. The terms of cooperation are determined individually, depending on the scale and nature of the business. We also offer product lines adapted for resale.

Yes, we are happy to collaborate with influencers, bloggers, and online creators connected to gardening, plants, and ecology. Authenticity, quality content, and an engaged community matter to us.

Yes, we invite producers and suppliers of high-quality gardening products to get in touch. Every offer is verified for quality, compliance with regulations, and suitability for our assortment.

To establish cooperation, please contact us by email or through the contact form, including a brief description of your proposal. We review every submission and respond as soon as possible.

Yes, we consider affiliate cooperation with partners who create valuable content and align with the Mr.seed brand philosophy. The details of such cooperation are arranged individually after prior contact.

Yes, we are open to B2B cooperation with companies operating in the gardening, retail, and related industries. Each proposal is considered individually, taking into account product quality and the potential for long-term collaboration.